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Improving Program and Service Delivery Through the Health & Human Services Program Dashboard

By: Michael Wilkening and Patrick Delaney In recent years, the California Health and Human Services Agency (CHHS) has fostered a culture of data driven innovation among its 12 departments. By removing barriers to data sharing, encouraging interdepartmental collaboration, and using existing data sources to produce business intelligence, we can improve program outreach, service delivery, and …

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