California Health and Human Services

Anthem

DMHC Reaches Agreement with Anthem Blue Cross to Protect Consumers

Plan Invests $8.4 Million in Consumer Grievances & Appeals Process, Pays $2.8 Million Fine The California Department of Managed Health Care (DMHC) has reached an agreement with Blue Cross of California (Anthem Blue Cross) to correct the plan’s repeated failures to properly identify and handle enrollee grievances and appeals. “Anthem Blue Cross has agreed to …

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