Technical Help

If you are experiencing problems with the California Health & Human Services Agency (CHHS) website, check the following list:

Applicable Browsers

You should be using either Mozilla Firefox, Google Chrome, Opera, Microsoft Edge or Microsoft Internet Explorer (IE), version 11 with Service Pack 1. If you are using an older version of Microsoft Internet Explorer, you will need to upgrade it.

Web Traffic

You should be using either Mozilla Firefox, Google Chrome, Opera, Microsoft Edge or Microsoft Internet Explorer (IE), version 11 with Service Pack 1. If you are using an older version of Microsoft Internet Explorer, you will need to upgrade it.

Your Internet Service Provider (ISP)

Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).

Your Modem

Your modem may be too slow to download our web pages, causing the page to timeout before it is completely loaded. You might want to think about upgrading it, since it is also probably causing you problems accessing the web in general.

Memory

Though our web pages aren’t overly large, some do include graphical elements. It is possible your computer does not have enough memory, and you might want to consider additional memory.

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