If you are experiencing problems with the California Health & Human
Services Agengy (CHHS) website, check the following list:
Older Version of Browser
You should be using either Microsoft Internet Explorer (IE), version 4.0 or
higher with Service Pack 1 (IE 5.0 preferred) or Netscape, version 4.0 or
higher. If you are using an older version of either of these browsers, you will
need to upgrade it.
The CA.gov website may be experiencing a lot of traffic. Our recommendation:
Just be patient and allow complete pages to download before you try clicking any
of the links.
Your Internet Service Provider (ISP)
Your ISP may be experiencing a problem. Try to see if you encounter the same
problem with another site (see Web Traffic above).
Your modem may be too slow to download our web pages, causing the page to
timeout before it is completely loaded. You might want to think about upgrading
it, since it is also probably causing you problems accessing the web in
Though our web pages aren't overly large, some do include graphical elements.
It is possible your computer does not have enough memory, and you might want to
consider additional memory.